HTML emails making Outlook slow

  • Profile Image
    snakkast
    Asked on February 23, 2018 at 05:36 AM

    I recently received a jotform email i.e. from a customer filling out the contact us form on our website.

    When I replied, by forwarding the email to the inquirer as I usually do, it caused Outlook to lag significantly (invisible / slow typing). Note: Only Outlook was affected. It took me a while to work out what it was, and it was the jotform email content (HTML code). My solution was to format the email text as plain text and then return it back to HTML.

    Are you aware of this? It has only occured within the last few days.


  • Profile Image
    Adrian
    Answered on February 23, 2018 at 07:29 AM

    There was an issue recently with the email content but it has been fixed.

    I am not sure if this is related.

    Can you please check the email history on your account and let us know which email caused Outlook to lag?

    Help Article: How to View All Your Form Email History

  • Profile Image
    snakkast
    Answered on February 23, 2018 at 12:43 PM
    This is the info:



    ID
    5a8d8323993c217ae635b308
    Form ID
    10412704238
    Submission ID
    3950327876648738978
    Type
    N/A
    Reply To
    gavin@fmea.co.uk
    Custom Header
    N/A
    Provider
    SENDMAIL
    Server
    go-sub4
    IP
    217.33.94.66
    Username
    snakkast
    Spam Score
    0.44
    Can you advise what this means:


    We don’t monitor this and we recently had a period without any inquiries.

    It seems strange that we are now getting enquiries again, but I am concerned to see the statement bounce / block list

    Regards,
    Gavin

    ...
  • Profile Image
    Adrian
    Answered on February 23, 2018 at 01:12 PM

    I have checked the email logs for your account and I noticed that the Autoresponder email is not set up correctly. The recipient email field is set to a message field.
    That is why you are seeing the email bounces.

    1519409399autorespond.png

    Please log in to your account and edit the Recipient Email field for the Autoresponder Email and set it to the correct field.
    I believe you want to set it to the Email field.

    15194094735.png

    The Notification emails are also missing the Reply to email. Please fix those as well.

    Notification 2
    15194095052.png

    3
    15194095213.png

  • Profile Image
    snakkast
    Answered on February 23, 2018 at 02:43 PM
    Thank you.. I have done this.

    None of the features that you have brought to my awareness were available at the time we originally created the form, which must have been between 2008 and 2012. Unfortunately these things were not carried across correctly by yourselves when you changed the user interface. The old one was much simpler.

    ...
  • Profile Image
    Welvin
    Answered on February 23, 2018 at 03:38 PM

    You're welcome and our apologies for the lack of email announcements for the upgrades we've made for the previous years. If you are still experiencing the issues, I'd recommend deleting the current template and creating a new one. This way, you'll have all the new features in the email template instead of the old one. That will also refresh the HTML structure of the email that the form is sending. 

    I hope that helps. Please let us know if you need any further assistance.