Respondents from several countries can not open the form with it's URL

  • CCIVS
    Asked on February 23, 2018 at 6:48 AM

    Dear Jotform team


    We have messages form our members telling us that the link is broken the the request for members statistics. WE have even sent out the invitation directly from the jotform site but it does not work. They have also tried different browsers.


    Can you please advise?


    Best regards

    Jotform Thread 1394594 Screenshot
  • Victoria_K
    Replied on February 23, 2018 at 8:37 AM

    Upon checking your form and the other thread you've created, I can suggest that the issue may be related to jotformeu.com blocked for some reasons. It can be blocked by respondent's internet provider or due to using VPN or proxy.

    I have tested you form with several browsers and could not recreate the issue. 

    So, our best recommendation is to reach your form with another domain, for example jotform.co or jotform.us. 

    http://jotform.co/form/60971983058366 << Please try to send this link to your respondents. 

     

    Hope this helps!

     

  • CCIVS
    Replied on February 26, 2018 at 12:43 PM
    Thank you!!
    Victoria LOVELOCK
    CCIVS Director
    NGO-UNESCO Liaison Committee Vice President for Youth and Public Relations
    UNESCO House
    1, rue Miollis
    75015 Paris, France
    Tel. +33 1 45684936
    secretariat@ccivs.org
    [ http://www.ccivs.org/ | www.ccivs.org ]
    FB/secretariatccivs
    Twitter @ccivs_volunteer @raising_peace
    ...