The submission data is not seen in spreadsheet

  • Profile Image
    ozzdn
    Asked on February 23, 2018 at 08:01 AM

    Hi,

    Although we linked our form with spredsheet, the data is not seen on the spredsheet.

    Could you please help?

    Thank you,

  • Profile Image
    liyam
    Answered on February 23, 2018 at 08:33 AM

    Hello ozzdn,

    Unfortunately, the screenshot does not show the information that you wish to share. Can you share again the image screenshot or can you share with us a link of the spreadsheet which has this problem?

    Thanks.

  • Profile Image
    ozzdn
    Answered on February 27, 2018 at 06:43 AM
    Hi,
    Here you can find the link
    https://docs.google.com/spreadsheets/d/1OEhIbvmGzbwBFatQ0MPXeYAY_ihPkWycs3BC_k0j-9U/edit#gid=0
    Normally the online form should be linked to this excell, but it is not
    right now
    Could you please help, what ist the problem?
    Thank you
    ...
  • Profile Image
    liyam
    Answered on February 27, 2018 at 08:00 AM

     Hello again, ozzdn,

    I checked the spreadsheet but I could not find any data in it. I suppose what you mean is that the missing issue is the data and not the date. 

    In this regard, I have re-synchronized your form with the integration. It should show the data now. However, if after receiving another submission and the spreadsheet does not update, please try removing and reintegrating your form with Google spreadsheet.

    Should the problem persist right after, please let us know.

  • Profile Image
    ozzdn
    Answered on February 27, 2018 at 08:43 AM
    Hi,
    Yes, now some of the data is seen on the spredsheet right now but F to J
    column's data is still missing..
    ...
  • Profile Image
    Kiran
    Answered on February 27, 2018 at 09:49 AM

    I have pushed the missing data to your Spreadsheet for the form. Please check if the form is now being updated with the new submission data as well. If the issue still persists, please try removing the Google spreadsheet integration and try reintegrating so that it should be working fine. Please make sure that you are not making any changes to the integrated changes, since it breaks the integration. 

    If the issue still persists, please let us know. We will be happy to help.