Why is our premium plan not able to create new forms?

  • Profile Image
    nkstudio
    Asked on February 23, 2018 at 09:41 AM

    We had the Yearly Premium Plan for UNLIMITED FORMS and 1,000 monthly submissions

    1,000 monthly payment submissions

    10,000 monthly form views

    10GB total space

    Unlimited total submission storage


    now when trying to renew it says we have 25 Forms per month???  we use more than that.


    I need to get the unlimited forms back into our account asap! we relay on that and our customer do to. 



  • Profile Image
    TREVON
    Answered on February 23, 2018 at 10:31 AM

    Kindly do note that we did revise our plan limits and for premium plan. Premium plans are limited to only 25 forms but for Grandfathered accounts like your account you will retain the number of forms you already have but if it exceeds 25 forms then you will need to either upgrade the account or find forms that you are not using then edit them with new form data.

    Our apologies for any inconveniences caused.