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PciurysekAsked on February 23, 2018 at 10:09 AM
Hello. Someone is trying to pay using a jot form and receiving a 'Amazon CloudFront' error message. Is this something on your end or is this something on the customer's end?
Thanks.
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aubreybourkeReplied on February 23, 2018 at 10:40 AM
We need more information:
1) Can you provide a screenshot of the error
How-to-Post-Screenshots-to-Our-Support-Forum
2) Can you tell us which form you are referring to
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aubreybourkeReplied on February 23, 2018 at 11:15 AM
Can you also tell us which country your customer is from?
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PciurysekReplied on February 23, 2018 at 11:43 AMHello,
Attached is the image of the error and the form is the ~ 5 day Live Step 2 cs + mini-mock registration’ (Standard)
Dr. Paul Ciurysek
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PciurysekReplied on February 23, 2018 at 11:43 AMWe don’t know which country he’s from.
Dr. Paul Ciurysek
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PciurysekReplied on February 23, 2018 at 11:43 AMThe customer trying to pay is In Curitiba, Brazil
Dr. Paul Ciurysek
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aubreybourkeReplied on February 23, 2018 at 11:53 AM
I have escalated this issue to Level 2 support to find out why payments are being blocked in Brazil. We will inform you of any progress on this thread.
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PciurysekReplied on February 23, 2018 at 2:43 PMThank you. How long can we expect to hear back? This is a time-sensitive issue.
Dr. Paul Ciurysek
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aubreybourkeReplied on February 23, 2018 at 2:55 PM
Please bear with us while we wait for the developers as this can often take some time.
I will notify them that this is a time-sensitive issue. Which should accommodate a faster response.
And they will respond on this thread when they are ready.
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PciurysekReplied on February 26, 2018 at 9:43 AMHello, can I expect a solution to this issue today? My managers are growing increasingly frustrated with jotform that this hasn’t been resolved.
Thank you.
Paul Ciurysek
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aubreybourkeReplied on February 26, 2018 at 10:49 AM
This case is being treated as a priority. A developer has been assigned to you and they have marked the support ticket as "very important".
They will provide a response as soon as it is possible. -
eee Chief Technology OfficerReplied on March 5, 2018 at 7:10 AM
Hey,
We confirmed that the problem is fixed,
Kindest Regards,
- Ertugrul.
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PciurysekReplied on March 5, 2018 at 9:43 AMHello,
Can you tell me what happened?
Dr. Paul Ciurysek
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Richie JotForm SupportReplied on March 5, 2018 at 11:11 AM
I will ask the assigned developer for a possible reason for the error.
We will let you know via this thread.