Why have a recieved an unapproved payment?

  • Profile Image
    GNLTD
    Asked on February 23, 2018 at 10:23 AM

    merhaba,

    biz hizmetinizi 1 aylık paket olarak ve deneme olarak satın aldık. onayımız olmadan ikinci bir ödeme aldınız. 

    bizde bu ödemeye onay vermedik. bilginiz olsun

  • Profile Image
    Sabbir
    Answered on February 23, 2018 at 10:55 AM

    Sorry for the inconvenience.

    I have checked your account and found that, you have subscribed for Silver monthly package on January 23rd.

    But since you did not cancel the subscription before the next billing cycle, your subscription got auto renewed on February 23rd.

    If you want to cancel your subscription, please let us know.