Form Over Quota

  • Profile Image
    Asked on February 23, 2018 at 12:27 PM

    I received a message that I am over my quota, but I am significantly under my quota.  Please help me.

  • Profile Image
    Answered on February 23, 2018 at 01:19 PM

    I checked your account and you have reached your monthly payment limit of 1 as a Free user.

    To better understand your limits you can check this guide: Understanding-Your-Account-Usage-and-Limits

    Hope this information helps.
    Please let us know if we can be of further assistance.

  • Profile Image
    Answered on February 23, 2018 at 06:39 PM

    Can I still have the form filled out without the payment option? 

    and In order for me to do that, do I have to remove the account all together on the form? 

  • Profile Image
    Answered on February 23, 2018 at 06:42 PM

    I have reset the counter just for once in the lifetime of this account. Please go ahead and remove the payment integration.