Submissions are not being forwarded to our integrated google spreadsheet

  • Profile Image
    christinebeirne
    Asked on February 23, 2018 at 01:24 PM

    Hi,

    I've used the function before where the form data goes to a google spreadsheet. I've received 34 submissions and not one of them is on spreadsheet.

    Help!

  • Profile Image
    david
    Answered on February 23, 2018 at 02:06 PM

    I checked your form's integration and it was still connected.  I tried pushing the full set of submissions to the sheet and the process looks to have complete.  Check the integrated sheet to see if the submissions were indeed forwarded.

  • Profile Image
    christinebeirne
    Answered on February 23, 2018 at 03:44 PM

    Yes...but now new ones aren't populating...

  • Profile Image
    EltonCris
    Answered on February 23, 2018 at 04:59 PM

    If the new submissions are not coming, we suggest you re-integrate your form with Google Spreadsheet. Remove the existing integration and integrate it again. This creates a new spreadsheet with all the existing data populated in it. This should fix the problem.

    If you have any questions, let us know.