- JesseAsked on February 23, 2018 at 01:29 PM
Account username: dndsdonuts
I was Bronze, but want to downgrade to Free. I already canceled through Paypal, but experiencing errors downgrading through jotform.com. Please confirm my account is now free.
- SabbirAnswered on February 23, 2018 at 02:26 PM
I have checked your account and I found that your account is scheduled to downgrade on 27th of February, 2018.
It is still showing Bronze.
Please follow this guide to know about downgrading your account:
If you want to cancel your paypal subscription immediately, you can follow this guide:
If you have cancelled your subscription from your billing page, it will take some time.
Let us know if you have any further query.