Please help with account downgrade and cancel subscription.

Account username: dndsdonuts

I was Bronze, but want to downgrade to Free. I already canceled through Paypal, but experiencing errors downgrading through jotform.com. Please confirm my account is now free.

I have checked your account and I found that your account is scheduled to downgrade on 27th of February, 2018.

It is still showing Bronze.

Please follow this guide to know about downgrading your account:

https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-downgrade-back-to-free

If you want to cancel your paypal subscription immediately, you can follow this guide:

https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

If you have cancelled your subscription from your billing page, it will take some time.

Let us know if you have any further query.