Form Language: Toggle not switching form to 2nd language every time in Safari

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    DickTator
    Asked on February 23, 2018 at 02:37 PM

    We setup the form with English as the main language, and toggling to Spanish as the 2nd language. It works just fine for me in Chrome (most updated version, I checked), but the client is having issues where she has to toggle a bunch and refresh several times for the Spanish to show up. I checked Safari and it also glitches for me. Advice? 

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    jonathan
    Answered on February 23, 2018 at 03:37 PM

    I test the published form in your website and the switch to Spanish language also did not work for me. 

    1519418090zzz 2018-02-24 04.31.06.png


    But when I test just using the form URL only https://www.jotform.us/form/80496071525155 it was working as intended.

    1519418108zzz 2018-02-24 04.33.59.png


    What I suggest you try for now is to republish the form in your website using its iframe publish code instead. I see it is currently using the default JS script embed code. It could be having script conflict on your website.

    User guide: Getting the Form iFrame Code

    Make sure you clean/remove first any existing previous script code in your website before your  re-embed the form using the iframe embed.

    Let us know if this did not resolve the issue.

    Thanks.





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    DickTator
    Answered on February 23, 2018 at 03:48 PM

    Excellent, I just did that, and the form is showing again now. I have a little error code in the top left corner of the page: "0) { var src = ifr.src; src..." />" and I don't know what that means. 

    I'm including a screenshot of what my code looks like on the page (using CMS Made Simple 1.11.13). 

     1519418876Screen Shot 2018-02-23 at 12.4

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    jonathan
    Answered on February 23, 2018 at 04:35 PM

    I do see that excess codes on your website page.

    1519421603zzz 2018-02-24 05.32.12.png


    I am not sure if that has to do with the form iframe embed code. I think it was on your website page only.

    You can try remove first the form publish code and check your website again. See if that codes still appears on the page without the embedded form code.

    And then re-embed the form again. Make sure you use only the iframe embed code provided from the Form Builder.

    Let us know if issue persist.


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    DickTator
    Answered on February 23, 2018 at 04:46 PM

    I removed the code and the error went away. I took away my "literal" tags and the site broke. I tried placing the code in a Global Content Block and placed my snippet on the page, still getting error. Help? 

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    Mike
    Answered on February 23, 2018 at 06:11 PM

    It looks like that some code was added to the meta description tag of your page. Please try removing that code from the meta content.

    Thank you.

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    DickTator
    Answered on February 23, 2018 at 07:07 PM

    I'm not placing anything in the meta content, and when I check what's in the meta description window for that page there is nothing. The error/text/code showing in the top left corner is actually a part of the code from your iframe. I'm not sure what to do.

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    Mike
    Answered on February 23, 2018 at 09:39 PM

    Can you try adding some text to the page description to see if that makes any difference? For example - Job Application - Bedlington Farms.

    Another option is to remove the script that is following the form iframe code. The script is optional. If you remove the script you may want to increase the height of the iframe and change its scrolling to yes or auto.

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    DickTator
    Answered on February 26, 2018 at 02:49 PM

    Thank you, we removed that other script and played with the page a bit. We're not getting that error code in the corner anymore, but we are also still having the browser issue where it's not toggling all the time. Not sure what else we can do. Leaning towards leaving it for now, unless you have any other ideas. Thanks!

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    Mike
    Answered on February 26, 2018 at 03:33 PM

    I was able to reproduce the language issue in a Safari browser only.

    We have escalated a bug report ticket to our developers to see if there is anything else we can check.

    This support thread will be updated if we have any news.

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    Mike
    Answered on March 05, 2018 at 10:30 AM

    The translations tool has been recently updated. Could you please confirm that the issue is fixed on your end?

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    DickTator
    Answered on March 05, 2018 at 03:01 PM

    That seems to have fixed it, wahoo! We'll let you know if we have any other issues, thanks!