What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account disabled

    Asked by thelexieness on October 17, 2012 at 12:22 PM

    Hi, my account was disabled because a form went over quota, I have since disabled the form and deleted some of the submissions, but my account is still disabled and my other forms are not displaying properly. Can you please reactivate my account.

    Page URL:
    http://www.illuminatnm.com/capturetoprocess/register.html

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    Answered by moonzkie on October 17, 2012 at 12:40 PM

    Hi,

    No, it actually doesn't work that way. Even if you delete older submissions or file uploads, it will not decrease the number of submissions you have already used or the current month. The counter resets on every first day of the following month.

    Check on the Free account quota on our pricing policy link: http://www.jotform.com/pricing

    Please let us know if you have any other questions or concerns. Thank you and have fun using JotForm!

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    Answered by thelexieness on October 17, 2012 at 12:42 PM

    Ahh ok, so I have to wait till the first of the next month then?

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    Answered by moonzkie on October 17, 2012 at 12:46 PM

    Yes, that is correct. If you anticipate higher form submissions, then can upgrade to premium account to ensure that you receive all your form submissions.

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    Answered by thelexieness on October 17, 2012 at 12:47 PM

    ok thx