My Account Has Been Auto Suspended

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    Gil 
    Asked on February 23, 2018 at 03:07 PM

    Hi,

    I am getting account "autosuspended error" when I log into my account. Can you please help me out?


    Thanks.

  • Profile Image
    Victoria_K
    Answered on February 23, 2018 at 04:25 PM

    Hello, please accept our apologies for the inconvenience.

    Your account is now active. Please try to log in again.

  • Profile Image
    pivotalpm
    Answered on February 23, 2018 at 04:36 PM

    Hi Victoria,

    Thanks for your help. I am able to login to the account again but the form shows at "form not found" on my website. I've tried viewing it in multiple browsers as well as re-embedded the snippet of code and it still doesn't work.


    1519421669screenshot-pivotalpm.ca-2018.0

  • Profile Image
    Victoria_K
    Answered on February 23, 2018 at 05:10 PM

    It seems that your total submission storage is full. That's why your forms are disabled. 

    Please note, that Free accounts can store up to 500 submissions.

    1519423481JotForm · Pricing - Google Ch

    https://www.jotform.com/pricing

    This limit is only for free accounts and you need to delete your oldest submissions in order to avoid getting notified about reached your limits. 

    You can also download your submissions and all your info and you will not lose your data, here is the link that will help you to download all your data at the same time: 

    How-to-Export-All-of-Your-Data-at-Once

    You can also avoid deleting your data and upgrading to the storage plan so you will not need to delete your submissions: 

    1519423799StoragePlan.png

    Or you can also upgrade to any other plan in our pricing page, I have shared above.


    Hope this helps!