Trouble with autoresponder

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    jimedington
    Asked on February 23, 2018 at 05:25 PM

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    https://form.jotform.com/71806435774160

    The first is scheduled to go right away, the second goes in 1 day, 2 days in the agent gets a reminder email to call the client. They're calling the client and the client is consistently not seeing the email.

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    Kevin_G
    Answered on February 23, 2018 at 07:11 PM

    I have checked your account email history and it seems like emails are sending properly, you may also check your account email history following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I can see you're using a custom sender email, may be that the emails ended up on the user's spam/junk folder, please ask them to check this. 

    I have also submitted your form in order to see if the emails are sending, I received the initial email auto-responder: 

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