- jacoblarbyAsked on February 23, 2018 at 07:23 PM
How come i didn't receive the payments from my form?
I saw them in the 'Uncompleted payments" And clicked complete Submission on them, but they didn't come through into the paypal yet?Page URL:
- JotForm SupportEltonCrisAnswered on February 23, 2018 at 10:27 PM
Marking it as complete won't process payments. Check this guide to learn about why there are incomplete payments. http://www.jotform.com/help/135-How-to-View-Pending-Submissions?
We also have Paypal Incomplete Payments FAQ. Check it here http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ. You'll find there the guide on how to complete paid submissions.