We did not received an email for a specific submission

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    Asked on February 24, 2018 at 12:49 PM

    I found out that there was a jotform request from the Jotform app. Apparently this form was not sent to our email. we couldve missed that one. Why

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    Answered on February 24, 2018 at 07:42 PM

    I checked your form and I can see that the email notification is configured correctly.

    May we know what submission are you referring to? Please provide the email address of the submitter so that we can check the email logs. You may also provide the Submission ID. Here's how to get the Submission ID:

    1. In My Forms, select the form and then click the "Submission" button.

    2. Click the "options" icon. After that, enable the "ID" and then click the options icon again to save the changes.

    We will wait for your reply. Thank you for your cooperation.