I have upgraded my account but it still shows as FREE

  • Hitelnet
    Asked on February 25, 2018 at 2:47 AM

    Hy! 

    A upgraded may account to bronze yearly, bit ist still free.

    User: Hitelnet

    mail: fitos.szilard@hitelnet.hu


    pls help me.

    Thx

    Szilard from Hungary

  • Adrian
    Replied on February 25, 2018 at 6:12 AM

    Your account is currently in the FREE plan indeed.

    Can you please tell us which payment method did you use?

    Please note that if you have upgraded your account using a method like Wire Transfer or Purchase Order, it may take up to two weeks for those transfers to process.

    If you have paid using one of these methods, do you have the Payment Reference number?

  • Hitelnet
    Replied on February 25, 2018 at 8:53 AM

    Hi!

    I paid the upgrade with a bank card. I received 3 notification emails:

    1:

    thank you for your order!

    Your order is currently processing. You will receive additional information via a separate email.

    Charges will appear on your bill as: FS *JotForm

    https://sites.fastspring.com/interlogy/order/invoice/INT180225-2965-54697
    Fitos Szilárd
    fitos.szilard@hitelnet.hu
    Deák F. u. 65
    Gencssapáti
    VAS 9721
    Magyarország
    Order ID: INT180225-2965-54697
    1 JotForm Bronze Monthly
    19,00 USD havonta
    https://sites.fastspring.com/interlogy/order/s/INT180225-2965-45729S
    1 JotForm Bronze Yearly
    190,00 USD évente
    https://sites.fastspring.com/interlogy/order/s/INT180225-2965-58750S
    Total: 265,43 USD

    JotForm Support
    jotform@interlogy.com


    2:Your account has been upgraded to JotForm Bronze MonthlCongratulations! Your JotForm account has been upgraded to JotForm Bronze Monthly:
    http://www.jotform.com/myaccount/
    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/
    Thank you for choosing JotForm,

    3: Your account has been upgraded to JotForm Bronze Yearly

    Congratulations! Your JotForm account has been upgraded to JotForm Bronze Yearly:
    http://www.jotform.com/myaccount/
    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/

    The monthly upgrade is     not necessary, i dont understand why it was paid for?

    Thx.

    Szilard from Hungary, Europe


  • Mike_G JotForm Support
    Replied on February 25, 2018 at 9:50 AM

    Since you have mentioned that the Bronze Monthly isn't what you need and from what I understand you would only want your account to be subscribed to the Bronze Yearly plan, I have canceled the Bronze Monthly plan and refunded in full the amount you paid for that subscription. It may take 5 to 10 days for the amount to be back to your account and I would like to apologize for any inconvenience.

    I have also fixed the issue with your upgrade and your account is now only subscribed to the Bronze yearly plan.

    If you have other questions or concerns regarding this, please feel free to contact us again anytime.