Not getting applications

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    Asked on February 25, 2018 at 02:23 PM

    I have had several people use the form but the submissions don't go through. What can I do about this 

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    Answered on February 25, 2018 at 03:31 PM

    Thank you for contacting us.

    Do you use a direct form link or an embedded version of the form? Are there any errors when the form users are trying to submit it?

    I was able to submit your form using its direct link without any issues.

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    Answered on February 25, 2018 at 04:43 PM
    Thank you it is a direct link
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    Answered on February 25, 2018 at 05:54 PM

    Hi Trisha,

    I assumed this was the form that have the issue. I reviewed the submission data of the form and I do see existing submissions already which means that users were able to submit the form successfully.

    Currently I also could not reproduce the issue of not being able to submit the form.

    It maybe different on some of your form users though. Were you able to know more details about the issue the user/s had when they were not able to submit the form? Did they reported any error encountered submitting the form?

    It will help us in identifying a resolution if we know more details how to reproduce the issue.