Paypal payment isn't show up in my paypal

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    iluvg8tr
    Asked on February 25, 2018 at 03:04 PM

    Hello - I received an order for a tshirt I'm selling but the payment isn't showing up in my paypal account.  Can you tell me how long it takes for it to show up?

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    Marvih
    Answered on February 25, 2018 at 04:23 PM

    If the payment was successfully made it should appear first on your Paypal account.

    I can see that there is an Incomplete Payment on your Submissions page.

    1519593487129.png

    Please check this thread about Incomplete Payments and how to resolve it.
    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Here is the guide on how to enable IPN on your paypal account. https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account.

    Here's the full guide on how to view Incomplete Payments.
    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

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    iluvg8tr
    Answered on February 25, 2018 at 06:43 PM
    I think the payment went to the wrong email address
    Sent from my iPhone
    ...
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    Nik_C
    Answered on February 26, 2018 at 03:16 AM

    If the email address was the PayPal account, then you could check further with PayPal. If it wasn't then the user should have seen the error message and the payments weren't made.

    Let us know if you have any further questions.

    Thank you!