Stripe integration error: "This field can only contain numeric values"

  • Profile Image
    Asked on February 25, 2018 at 06:47 PM

    Hello, yesterday a user reported the following error when attempting to make a donation using our form:  "The site indicated I needed a 'numeric value' for my credit card date.  But it only offered month names." I was able to duplicate the problem (see screengrab) but could not find a way to resolve it. The form was accepting payments as recently as February 19 and we didn't make changes to the form in the meantime. I'd appreciate any insight and/or help you can give. Thanks!

  • Profile Image
    Answered on February 26, 2018 at 03:43 AM

    You have a dollar sign in your payment integration as suggested amount:

    1519634462Screen Shot 2018-02-26 at 9.39

    You should remove it, since only numbers can go through:

    1519634612Screen Shot 2018-02-26 at 9.39

    Let us know if you have any further questions.

    Thank you!