My forms do have 1 payment submission limit now, has this been changed recently?

  • Profile Image
    desertriversaudubon
    Asked on February 26, 2018 at 01:53 AM

    Jotform Support,

    We have embedded the following form on our website:

    https://form.jotform.com/80561411518148

    It is currently reporting "Form over quota".  However, when I check our account, it says we've had only 4 submissions in the current time period.  My understanding is that we get 100 submissions per month, so why are we locked out?

    Also, on our account, under "Payment submissions", it says "4 of 1 used".  I see that you're only allowing 1 payment submission per month. Did this change recently?

    Regards,

    Todd Yampol

    Desert Rivers Audubon Society


  • Profile Image
    Victoria_K
    Answered on February 26, 2018 at 07:47 AM

    As of February 1, 2018, JotForm has adjusted the number of payments that can be accepted per JotForm plan.

    As an existing customer, you should have received a Notification email from JotForm with the following content:

    Effective February 1, 2018, JotForm will adjust the number of payments that can be accepted per JotForm plan.

    The new number of payments per plan are:

    Plan Max Number of Payments Monthly Subscription Cost

    Starter 1 Free

    Bronze 10 $19

    Silver 100 $39

    Gold Unlimited $99

    If your current monthly payments exceed these amounts, you will need to upgrade your account to the appropriate plan that fits your payment level requirements. If you do not upgrade, you will be unable to accept any additional payments over the levels listed above.

    While we realize this change may be difficult for some of our valued users, we trust you will understand. For many years, JotForm has made every attempt to avoid instituting these limits. However, due to increasing demand for online security and privacy, we can no longer avoid it. We simply refuse to compromise on the high quality of our products.

    In fact, we're the first, and the only online form building platform to provide the highest level of security possible to our users. JotForm is Payment Credit Industry Data Security Standard (PCI DSS) Service Provider Level I certified, the highest security available for a business that collects payments from, and integrates with, credit cards.

    To adjust your plan, go to your account settings and select "Billing." Then select the plan that best fits your needs.

    Thank you again for being a valued JotForm user.

    Sincerely,

    JotForm

     

    We do apologize for any inconvenience, but if your current monthly payments exceed the amounts mentioned above, you will need to upgrade your account to the appropriate plan that fits your payment level requirements. If you do not upgrade, you will be unable to accept any additional payments over the levels listed.

    How-to-Upgrade-My-Account

     

    Please let us know if you need further assistance.