Calculation field is not working

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    qrcshr123
    Asked on February 26, 2018 at 02:21 AM

    Hello,

     

    I have a problem with the the following form, I have added a calculation field in  the background but it is not working on view mode.

     

    could you please check what is the problem

     

    Thank you in advance

  • Profile Image
    Mike_G
    Answered on February 26, 2018 at 07:58 AM

    I have checked and tested the only condition in the form you shared with us and it seems to be working as expected.

    1519649598t07_52_51.png

    Here's a screenshot of your form:

    1519649495t07_50.gif

    Perhaps you were able to fix the issue already. Otherwise, if what is shown in the screenshot above is not what you are seeing on your end, I suggest that you try clearing the cache of your current browser or use a different browser then test your form again.

    If you need any further assistance, please let us know.

  • Profile Image
    qrcshr123
    Answered on February 27, 2018 at 02:29 AM

    Hello,


    the problem which I am facing is not with conditions, it is with calculation widgets

    sometimes they are working just fine and other times they are not.

    Could you please check why they are not working sometimes?

    I am facing this problem with other forms which I have created, not just this one.


    Thank you very much

  • Profile Image
    Mike
    Answered on February 27, 2018 at 05:26 AM

    I have checked your form using different browsers, but so far I was not able to reproduce the calculation issue.

    Are you able to reproduce it using some specific device or browser? In case this is happening with an embedded version of the form, please provide us with a link to the web page in question.

  • Profile Image
    qrcshr123
    Answered on March 01, 2018 at 04:32 AM

    https://form.jotform.com/71423329879971


    the above form for example, the calculation fields no 3 and 4 did not work :(

  • Profile Image
    Mike
    Answered on March 01, 2018 at 06:03 AM

    Are you referring to the calculation fields under the 'HR- HR Field Assistant' form collapse element, or some other fields?

    What options do we need to select on the live form to be able to reproduce the issue?