Fail to get the email to function in Quiz Form App

  • QCECDataCollections
    Asked on February 26, 2018 at 2:51 AM

    Hello JotForm Support,

    I trust everything is well.

    Following through the great step by step guide provided by Mike_G on his reply about how to set up to email function in the Quiz Form App, I still struggle to get mine to work after several trials getting the email to send to the entered recipient. Thus, I hope I can get some insight from you on what I have missed.

    The form I am referring to is the Managing Workplace Bullying stored in my account. Any clue given is very much appreciated.

    Thank you very much in advance.

    Regards,
    QCEC 

  • gizem
    Replied on February 26, 2018 at 9:52 AM

    I have tested the Quiz Form App with my test form. I was able to receive an email.

    You need to click 'Send results to this email' under the email field as seen below:

    1519655931Screen Shot 2018 02 26 at 5 Screenshot 10

    See the screencast for the email:

    1519655954test1 Screenshot 21

    According to screencast above, the email will send to email field's value.

    Also, you can follow this guide to learn more about Quiz Form App.

    By the way, sent e-mail could drop your Junk or Spam folder. I recommend you to check there, too.

    If you have any further questions, let us know.

  • QCECDataCollections
    Replied on February 27, 2018 at 12:47 AM

    Hello gizem,

    Thank you very much for the reply and demonstration. With your reminder about the mail might end up in Junk or Spam, I did some tests and found that it is our exchange server which is blocking all those emails. The issue is now resolved.

    Thank you again for the tip.

    Regards,
    QCEC