I reached my quota for the starter package and all my forms stopped working

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    bombshed
    Asked on February 26, 2018 at 09:02 AM

    Hi there, I reached my quota for the starter package and all my forms stopped working so I upgraded to the bronze package on 20th February but unfortunately my forms are yet to start working again. Could you look into this for my and refund me for the 6 days so far that they haven't worked? Many thanks, Lee

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    John_Benson
    Answered on February 26, 2018 at 11:32 AM

    I checked your account and it is upgraded properly to the Bronze plan.

    Do you want us to cancel your subscription and refund your last payment? Please take note that if we cancel your subscription, your account will be over the limit again.

    We'll wait for your reply. Thank you.