File Uploads: Link to access file not working

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    avanthealthcare
    Asked on February 26, 2018 at 10:34 AM

    Folks,

      We are running into a error where we can't download file fields from jotform.  Can you tell me what is happening.  This is happening with almost all of our file uploads.   This is an urgent issue for us. 

    Here is an example:


    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3954266469325381510/Catolico_Rachelle_Curriculum_Vitae.docx

    http://www.jotform.com/uploads/avanthealthcare/62204500537142/3953372244841051522/CHARITY M.pdf


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    aubreybourke
    Answered on February 26, 2018 at 12:50 PM

    I was able to reproduce the error. The link fails with a 404 error:

    15196673320vn7c.png

    I will have to escalate this issue to Level 2 support. The back end team will take a look at the problem. And they will post a response on this thread when they are ready.

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    avanthealthcare
    Answered on February 26, 2018 at 04:43 PM
    Thank you this is an urgent issue for us. We would like to know if it is possible to recover the resume files here.
    Cheers
    James Weaver
    IT Manager
    Office: 407-681-1332 Cell: 407-443-4230 Fax: 407-681-2978
    Email: jweaver@avanthealthcare.com
    Avant Healthcare Professionals 1211 State Road 436, Suite 227, Casselberry, FL 32707
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    onur
    Answered on February 27, 2018 at 02:25 AM

    Hello,

    Sorry for the inconvenience but apparently we didn't receive those files successfully from user. You can ask users to re-submit your form again. We can't retrieve files that we couldn't receive successfully. There must be a glitch at the user side.

    Apologizes.

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    avanthealthcare
    Answered on February 27, 2018 at 08:43 AM
    Thank you for the update. We have people filling out these forms overseas in countries that don’t have great internet service or speed. I think the problem may be that the user is able to click next before the file is finished uploading into the file attachment field.
    Cheers
    James Weaver
    IT Manager
    Office: 407-681-1332 Cell: 407-443-4230 Fax: 407-681-2978
    Email: jweaver@avanthealthcare.com
    Avant Healthcare Professionals 1211 State Road 436, Suite 227, Casselberry, FL 32707
    Explore a World of Difference in Healthcare Staffing
    [avant-logo]
    [facebook] [linkedin] [twitter] [youtube]
    [gold-seal][aaihr-logo][top100]
    A Joint Commission Certified Healthcare Staffing Firm
    Confidentiality Notice: This is a transmission from Avant Healthcare Professionals, LLC. This message and any attached documents may be confidential and contain information protected by state and federal privacy statutes. They are intended only for the use of the addressee. If you are not the intended recipient, any disclosure, copying, or distribution of this information is strictly prohibited. If you receive this transmission in error, please accept our apologies and notify the sender.
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