What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Remove Payment Gateway

    Asked by guest_22911806630045 on October 18, 2012 at 03:10 AM

    I'm trying to give the new Stripe integration a spin, but everytime I click on the Stripe option I get a message saying:

    "You cannot add more than one paymenttool. Please delete the existing one first."

    That's fine, but how do I delete the existing one? I can't find any UI for this.



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    JotForm Support

    Answered by Rodjit on October 18, 2012 at 05:07 AM

    Hi Scott,

    Can you give us your form URL so we can check? Please try to review your fields one by one until you can see that current payment gateway. A way to find it easily is to check for a number on each fields.