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Yossi LiberowAsked on February 26, 2018 at 2:00 PM
Hi,
I cannot login to my account. My account has been suspended. Please advise what I can do to resolve the matter.
Yossi
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Richie JotForm SupportReplied on February 26, 2018 at 3:07 PM
I checked your account and you are suspended because of formID=80505764466563.
Your form is asking for credit card information without using Payment Integration, this violates our Terms-of-Use.
In order for your account to be-instated, we need to remove the guilty fields in your form.
We will wait for your response.
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Yossi LiberowReplied on February 26, 2018 at 3:43 PMI was not aware that it was not allowed. Please remove these sections and
reinstate my account. Many thanks and apologies for the inconvenience.
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Richie JotForm SupportReplied on February 26, 2018 at 4:28 PM
I have deleted the guilty fields and reactivated your account.
Please use our Payment Integration, if you must get the credit card info of your users.
You can check this guide for more information. -Mastering-Payment-Form-Integrations-with-JotForm
Here is also a link to a related article. -Payment+Forms
Please let us know if you have further questions.