- Yossi LiberowAsked on February 26, 2018 at 02:00 PM
I cannot login to my account. My account has been suspended. Please advise what I can do to resolve the matter.
- JotForm SupportRichie_PAnswered on February 26, 2018 at 03:07 PM
I checked your account and you are suspended because of formID=80505764466563.
Your form is asking for credit card information without using Payment Integration, this violates our Terms-of-Use.
In order for your account to be-instated, we need to remove the guilty fields in your form.
We will wait for your response.
- Yossi LiberowAnswered on February 26, 2018 at 03:43 PMI was not aware that it was not allowed. Please remove these sections and
reinstate my account. Many thanks and apologies for the inconvenience.
- JotForm SupportRichie_PAnswered on February 26, 2018 at 04:28 PM
I have deleted the guilty fields and reactivated your account.
Please use our Payment Integration, if you must get the credit card info of your users.
You can check this guide for more information. -Mastering-Payment-Form-Integrations-with-JotForm
Here is also a link to a related article. -Payment+Forms
Please let us know if you have further questions.