Account suspended

  • Yossi Liberow
    Asked on February 26, 2018 at 2:00 PM

    Hi,


    I cannot login to my account. My account has been suspended. Please advise what I can do to resolve the matter.


    Yossi

  • Richie JotForm Support
    Replied on February 26, 2018 at 3:07 PM

    I checked your account and you are suspended because of formID=80505764466563.

    Your form is asking for credit card information without using Payment Integration, this violates our Terms-of-Use.

    Account suspended Image 1 Screenshot 30

    In order for your account to be-instated, we need to remove the guilty fields in your form.

    Account suspended Image 2 Screenshot 41

    We will wait for your response.

  • Yossi Liberow
    Replied on February 26, 2018 at 3:43 PM
    I was not aware that it was not allowed. Please remove these sections and
    reinstate my account. Many thanks and apologies for the inconvenience.
    ...
  • Richie JotForm Support
    Replied on February 26, 2018 at 4:28 PM

    I have deleted the guilty fields and reactivated your account.

    Please use our Payment Integration, if you must get the credit card info of your users.

    You can check this guide for more information. -Mastering-Payment-Form-Integrations-with-JotForm

    Here is also a link to a related article. -Payment+Forms

    Please let us know if you have further questions.