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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form uploads do not accept docx and email alerts do not work properly

    Asked by andrewttw on October 18, 2012 at 04:40 AM

    Hi,

     

    I just created a form on jotform and have encountered 3 problems.

    1. I am trying to create a form that accepts both doc and docx file formats. The form upload however does not seem to support docx files. Only doc files.

    2. I have tried to create email notifications to be sent to a particular email address. However the emails keep getting sent to another email address.

    3. Forms and documents that I submit are not being sent to the inbox within JotForm.

     

    Please let me know how I can fix the above.

     

    Regards,

    Andrew

    Page URL:
    http://www.pennyapea.com/contact-us.php

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    JotForm Support

    Answered by Rodjit on October 18, 2012 at 06:36 AM

    Hi Andrew,

    1. I am trying to create a form that accepts both doc and docx file formats. The form upload however does not seem to support docx files. Only doc files.

    -Upload field support docx files. Please make sure that docx is allowed/place in extension option box. See this.

    2. I have tried to create email notifications to be sent to a particular email address. However the emails keep getting sent to another email address.

    -Please make sure that the settings are always save after editing. See this guide.

    3. Forms and documents that I submit are not being sent to the inbox within JotForm.

    -What you mean by inbox in Jotform? It should always come to your form submissions page.  A number with red background will show on myforms page to see that your form had a unread submissions.

    Also, I would want to request to please make a thread on each question you have. Cheers!

    Thanks and hope this helps.