What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the Jotform upload feature not working?

    Asked by Tellmemore on October 18, 2012 at 04:52 AM

    I'm trying to upload an image (to change the image of a current form), but my many attempts have failed!  In one instance, I stepped away from my PC for 20 min and when I came back, the upload window was still showing the round-and-round "wait" image.  In other words, after 20 min, the upload had not taken place.  Any suggestions?  Thanks!

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    JotForm Support

    Answered by Rodjit on October 18, 2012 at 06:04 AM

    Hi Tellmemore,

    We have been recently down and experience a server delay but all are fine now, can you try it once more and see if it still does not work? Let us know for the output.

    Thanks

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    Answered by Tellmemore on October 18, 2012 at 06:20 AM

    :)

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    JotForm Support

    Answered by Rodjit on October 18, 2012 at 06:43 AM

    A smile is YES! :) So I think it is fine now. Let us know if you have questions.