Added Users not able to access my forms

  • kjfeilhof
    Asked on February 26, 2018 at 7:01 PM

    Hello there, 

    This is quite frustrating. How come the User I added to my plan is telling me that he cannot see any of my forms? In the attached screenshot you can see I have checked the box to grant access to all of my forms. Please assist with adding, or provide instructions for what I may be doing wrong. (The form link is just to one of my forms, I need this added user to be able to access ALL of my forms.)

    Thank you, 

    Kurt Feil

    kfeil@hallofframes.com

    520-869-0184

     

    1519689689Screen Shot 2018 02 26 at 4 Screenshot 10

    Page URL: https://form.jotform.com/73317380967162
  • Welvin Support Team Lead
    Replied on February 26, 2018 at 10:52 PM

    The person whom you are sharing the form should register an account with Jotform via the invitation link that was sent to him. Please ask him to check his email address for the invitation. He cannot see the Share With You section until he accepted the invitation and created the account.

    You can read more about the sub-user here https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.