How can I free up my upload storage space?

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    wazindina
    Asked on February 26, 2018 at 07:57 PM

    Hi

    Loving the new JotForm, wondering where I can download data permanently to free space for my free acccount?

    Also loved that when the new updated changes came through long term customer users, (word -of-mouth-marketers) were 'Grandfathered' existing accounts/forms created.  I seriously thought wow, that's cool, that's new. 

    I love jotform, but I am supposed to be doing bookkeeping for a small business and I am trying to sort a usually simple task before.. is now not there, not an option anymore? hmm

    Please help me to get all systems go again.

    Kind Regards

     

  • Profile Image
    Jim_R
    Answered on February 27, 2018 at 01:19 AM

    I think you're referring to the UPLOAD STORAGE limit on free plan users. Your usage is currently at 100.29MB and the limit is only 100MB which puts your account in an overlimit status.

    You may free up some space by deleting submissions that have associated file uploads in it. However, be mindful that this process can not be undone.

    Here's a snippet from the guide I'm linking below:

    When deleting submissions individually, you will see this warning message (see screenshot below). Please note that deleting submission data is irreversible and will permanently remove it in our servers, including the file uploads on them.

    Complete guide: How-to-Delete-Form-Submission-Data 

    So I strongly urge you to make a backup copy of your Submission Data just in case you'd still need them. There are plenty of ways to do that, feel free pick one that will work for you:

    Related guides:

    How-to-Export-All-of-Your-Data-at-Once

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    How-to-Download-the-Submission-Files

    Otherwise, you can always upgrade to a paid plan to enjoy more storage for your file uploads.

    Your other question a task that you can do before but now disappeared has been moved to a separate thread:

    https://www.jotform.com/answers/1397985

    I'll reply to you there shortly.

  • Profile Image
    wazindina
    Answered on February 28, 2018 at 08:56 PM

    Thank you for your assistance with this. 

    I have gone ahead and deleted entries after my backup's were done to free some space.  I have refreshed my domain and can see that I still have a lock on account and the form is not working yet. 

    How long until the lock is taken off?  now I am in and under the free account upload limit of 100MB


    thanks

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    Kiran
    Answered on March 01, 2018 at 02:10 AM

    I have checked your account and see that two forms http://www.jotform.com/form/10643428418 and http://www.jotform.co/form/73157768773876 are still having some submissions with uploaded files. These files are occupying about 92MB of storage space while the free account is limited to store 100MB only. The account is active and you should be able to login and view the forms/submissions normally. A message to upgrade the account may be displayed when you login to your account since the storage space is above 90% of the limit. 

    Please check again and let us know if you need any further assistance. Thank you!

  • Profile Image
    Kiran
    Answered on March 03, 2018 at 01:04 AM

    Glad to see that the account is back to normal and working fine. Generally, a notification will be sent when the account limits have reached 80% and a message will also be displayed when you login to your JotForm account. Also, after crossing the limit, the account will not be disabled immediately and you'll be provided a day or two to upgrade the account. 

    Thank you!