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  • Profile Image

    Passing trough selected items on order form

    Asked by ronswh on October 18, 2012 at 05:57 AM

    Hi,

    I'm modifying form: Best deal Health Product in a way that I like to present two payment options:

    PayPal and pay in advance. See for the effort:http://www.jotformeu.com/?formID=22893825439365

    However after have chosen one of these options NO selected item AND address fields are passed trough.

    I've made 2 forms that will be active after the selected payment option.

    Is what I want possible? If yes How can I achieve this

     

    Thanks in advance,

    Ron

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 18, 2012 at 09:42 AM

    Hi Ron,

    I would suggest to Create your form as explain to this guide, http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form.

    Your current settings seems to be not Possible.

    Thanks

  • Profile Image

    Answered by ronswh on October 18, 2012 at 09:56 AM

    Hi Rodjit,

    I've already worked this out.

    In that example  the user is first asked to make a "Payment option". according to that option a new form will be presented.

    What I have in mind is:

    Let the user FIRST see what articles are to be ordered, after pick one (or more) 
    then the questions about the Name and Address and finally: 
    How do you like to pay.

    That is what tried to do in the "Best deal Health Product" form.

    Doing so the selected  articles where not "passed trough" in the PayPal option.

    Ron

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 18, 2012 at 11:13 AM

    Hi Ron,

    What does prepayment means to your payment options? I have modified your form and created an options just to explain what I wanted to say.

    So 3 forms is created;

    1. A form with the choices and the final output : http://www.jotform.com/form/22914475218961?

    2. Your first payment option: PAYPAL: http://www.jotform.com/form/22914875883973

    3. Your second payment option: STRIPE: http://www.jotform.com/form/22914249104954

    Hope this is good for you and let us know if this is not what you are trying to achieved.

    Thanks

  • Profile Image

    Answered by ronswh on October 19, 2012 at 11:52 AM

    Hi Rodjit,

    Thank you for working on my question.

    The links to the forms are invalid, well that is what is displayed when I click on them.

    A prepayment is a payment in advance. One has to transfer the money first and when it has arrived in the account at that moment the goods will be shipped.

     

    Ron

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 19, 2012 at 12:00 PM

    Hi Ron,

    I'm sorry but I can view them fine?

    Try this:

    Paypal: http://jotformpro.com/form/22914875883973

    Stripe: http://jotformpro.com/form/22914249104954

    Final Output: http://jotformpro.com/form/22914475218961

    We can also call this as a Pre payment since they have to go through the payment first, you have to confirm if payment is made. I think this options will suit your needs. Cheers!

    Hope you can view the forms now and let me know for questions.

    Thanks

  • Profile Image

    Answered by guest_22933149296057 on October 20, 2012 at 06:54 AM

    Hi Rodjit,

    I've been looking to your examples. I understand the Paypal and the Stripe solution and think to understand the Final output solution, unfortunately is comes back with a invalid url.

    However...

    In my opinion a customer will first make his choice of what he/she wants, the you can ask for the address information and finally he/she has to make the decision how the goods will be paid.

    So, so far as I understand now, you offer the "payment choice" at front and depending of that you present a order form.

    If so.... then I just like to present a common order form, address information and at the end the payment option.

    Is that possible, so the selected goods AND the address information will be passed through to the PayPal / Credit Card process.

    Ron

  • Profile Image

    Answered by ronswh on October 20, 2012 at 07:01 AM

    Huh....

    Why do I get his answer in my e-mail? It was addressed to Jotform

    Ron

  • Profile Image

    Answered by ronswh on October 20, 2012 at 07:03 AM

    Ok,

    It's clear to me: I wasn’t logged in, so I post the answer once more:

    Hi Rodjit,

    I've been looking to your examples. I understand the Paypal and the Stripe solution and think to understand the Final output solution, unfortunately is comes back with a invalid url.

    However...

    In my opinion a customer will first make his choice of what he/she wants, the you can ask for the address information and finally he/she has to make the decision how the goods will be paid.

    So, so far as I understand now, you offer the "payment choice" at front and depending of that you present a order form.

    If so.... then I just like to present a common order form, address information and at the end the payment option.

    Is that possible, so the selected goods AND the address information will be passed through to the PayPal / Credit Card process.

    Ron

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 20, 2012 at 08:52 AM

    Hi there!

    As I am reading your question I wanted to clarify that the paypal information will be passed on to you if the payment is completed.  

    You see, our payment gateways allow you to define products, so there is no heed for a product list on the form.  The choices that your user makes will be submitted to you, but only if the payment is completed.  If the user does not complete the process, the submission will show as incomplete and you will not receive an e-mail notification.

    One thing you also have to keep in mind is that if you have three forms (product form, payment1, payment2) the information entered on form 1 will not be submitted in relation to form 2.  They are independent.  So the best practice would be to include all the information for the order together. as my colleague has shown you on his sample.  Please review this sample as I believe it accomplishes what you are looking for:

    Stripe form (includes the client information)

    Paypal form (includes the client information)

    Choose payment option page 

    You can clone these forms if they are what you are looking for.  Let us know if you need further assistance!

  • Profile Image

    Answered by ronswh on October 20, 2012 at 11:20 AM

    Hello Eduardo,

    I understand your explanation, however what me bothers is:

    Do I have to start with the Choose payment option?

    If that's so than I think that it very user unfriendly . Why should a costumer first decide HOW to pay and after that he can see WHAT for products you can select.

     

    Ron

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    JotForm Support

    Answered by Rodjit on October 20, 2012 at 11:44 AM

    Hi Ron,

    Yes, you have to choose payment first if you want to have mutiple payment options. You cannot let user to select products/items first before selecting for a payment method by using our conditional logic tools.

    We are sorry but that's how it works. Create three (3) forms, one for your first payment option, one for your second payment option and your original form where user select what payment method they would prefer to pay.

    Thanks

  • Profile Image

    Answered by ronswh on October 20, 2012 at 11:51 AM

    Rodjit,

    This is an answer I wanted, not an answer that I like however. I can cope with it.

    Thank you "Jotform girls / boys" in  giving great and fast support.

     

    Ron (till a next question!)

  • Profile Image

    Answered by moonzkie on October 20, 2012 at 11:58 AM

    We're glad to be of help, if you have further questions feel free to contact us.

    Thanks for using JotForm!