Unsubmitted forms

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    EmilyKyriakides
    Asked on October 18, 2012 at 05:58 AM

    Hello

    Today is the deadline for our applications and thus have a lot of people trying to submit. So far this morning we've had 10 calls from people who are hitting submit and getting a blank screen, and no confirmation email. We're not receiving their form our end either.

    Can you let me know what the issue is asap?

    Thank you

  • Profile Image
    eee
    Answered on October 18, 2012 at 06:15 AM

    Hi,

    Problem has been fixed,

    Kindest Regards,

    Ertugrul.

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    EmilyKyriakides
    Answered on October 18, 2012 at 06:20 AM

    Thanks - can you tell me what the problem was in case it happens again?

  • Profile Image
    Rodjit
    Answered on October 18, 2012 at 06:42 AM

    It is a server problem while we are doing an updates. But this will not happen most of the times. It is just sometimes a delay.

    Thanks

  • Profile Image
    EmilyKyriakides
    Answered on October 18, 2012 at 10:55 AM

    We are in the final hour of our deadline and experienceing the same problem - can you fix asap?

  • Profile Image
    drummunky
    Answered on October 18, 2012 at 10:56 AM
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    EmilyKyriakides
    Answered on October 18, 2012 at 10:56 AM

    I'm told that actually none of the links are working for our forms

  • Profile Image
    eee
    Answered on October 18, 2012 at 10:57 AM

    Hi,

    We're sorry for today's problems, 

    Everything is stable right now,

    Kindest Regards,

    Ertugrul.

  • Profile Image
    EmilyKyriakides
    Answered on October 18, 2012 at 12:00 PM

    Thanks - although I would like to speak to someone about receiving a refund for our account upgrade as we've been manning technical calls all morning and have had to create a word form to email out to all the applicants who have had problems today.


    Could I discuss this with a manager?

     

    Thank you

  • Profile Image
    liyam
    Answered on October 18, 2012 at 12:19 PM

    Hello, EmilyKyriakides.  I have informed our support manager on this. 

    Thanks for your patience and we apologize for your inconvenience.

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    jeanettebmz
    Answered on October 18, 2012 at 01:10 PM

    Hello Emily

    I truly understand your request , due to the issues you had to deal with yesterday caused by these technical problems. So even though our 30 days money back guarantee applies to new customers (less than 30 days of signing up) , we want to keep you as part of our customers and I have granted you a full refund for this month .

    Thank you for being a loyal Jotform customer!