Autoresponder email: register cant receive the confirmation email

Dear Jotform,

Hi, i created a online registration form and here is the form:

https://form.jotform.me/53222243869457

However, i cant receive the confirmation email after registering it.

Please help, thanks!

best regards,

Nicole

 It seems that you have already fixed your Autoresponder email. I have checked it and can confirm that it is set up correctly. Also I've cloned the form to test it and received the Autoresponder email as a respondent. 

If you are still experiencing any issues with it, please let me know and provide the email you enter when filling a form as respondent, so we could check it closer. 

You can also check the spam folder in case it accidentally appeared there. 

Dear Victoria,

thanks for your reply. However, the function of sending confirmation email to registers is still not working. I tried it today and tried to clone this form and register again. But, i still cant receive the confirmation email.

Please help.

thanks.

I checked your email in our logs, and they are showing as sent:

Also, the email is not in the Bounce list:

Apparently, emails are sent from our side, I would advise you to check with your email domain if the emails aren't blocked there, this document could help: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

If the issue persists, please let us know.

Thank you!