Autoresponder email: register cant receive the confirmation email

  • Profile Image
    IC_Hong_Kong
    Asked on February 27, 2018 at 01:57 AM

    Dear Jotform,

    Hi, i created a online registration form and here is the form:

    https://form.jotform.me/53222243869457

    However, i cant receive the confirmation email after registering it.

    Please help, thanks!

    best regards,

    Nicole


  • Profile Image
    Victoria_K
    Answered on February 27, 2018 at 05:12 AM

     It seems that you have already fixed your Autoresponder email. I have checked it and can confirm that it is set up correctly. Also I've cloned the form to test it and received the Autoresponder email as a respondent. 

    1519726155Пошта iCloud – Вхід

    If you are still experiencing any issues with it, please let me know and provide the email you enter when filling a form as respondent, so we could check it closer. 

    You can also check the spam folder in case it accidentally appeared there. 

  • Profile Image
    IC_Hong_Kong
    Answered on February 27, 2018 at 08:59 PM

    Dear Victoria,

    thanks for your reply. However, the function of sending confirmation email to registers is still not working. I tried it today and tried to clone this form and register again. But, i still cant receive the confirmation email.

    Please help.

    thanks.


  • Profile Image
    Nik_C
    Answered on February 28, 2018 at 02:44 AM

    I checked your email in our logs, and they are showing as sent:

    1519803073Screen Shot 2018-02-28 at 8.30

    Also, the email is not in the Bounce list:

    1519803126Screen Shot 2018-02-28 at 8.30

    Apparently, emails are sent from our side, I would advise you to check with your email domain if the emails aren't blocked there, this document could help: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    If the issue persists, please let us know.

    Thank you!