Spam - notification forms

  • Profile Image
    anglickysradosti
    Asked on February 27, 2018 at 04:23 AM

    Good morning,

    recently the notifications fall into the spam folder in my email - is there sth I can do to change it? I tried to mark it as "no spam", after filling in another form, it falls into spam again.


    Many thanks.


    Regards,

    Veronika Davidová

  • Profile Image
    tina
    Answered on February 27, 2018 at 06:54 AM

    Sorry for the inconvenience.

    Could you please try to contact your service provider to whitelist JotForm's IP address. Also, it might be helpful to take a look these guides given below:

    Whitelisting JotForm IP Addresses and Domains

    Please feel free to contact us again if the issue still persists.