Undread submission in the inbox

  • compareused
    Asked on February 27, 2018 at 7:29 AM

    We are showing we have a un-read submission on our forms but when we go to our inbox there is four there and we have viewed them all but its still showing a un read one.

    I have logged out the account and back in but its still showing a un read submission.

    Jotform Thread 1398256 Screenshot
  • Richie JotForm Support
    Replied on February 27, 2018 at 9:11 AM

    I checked your form and you do have 4 submissions only.

    Undread submission in the inbox Image 1 Screenshot 30

    Did you try clicking the Inbox to open the unread file?

    Undread submission in the inbox Image 2 Screenshot 41

    Let us know how it goes.