Not able to download submission PDF. It shows IP banned message.

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    fotobelevenis
    Asked on February 27, 2018 at 07:38 AM

    Hi There,


    Again I can't download due to a fishing attempt?

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    ashwin_d
    Answered on February 27, 2018 at 09:11 AM

    I am not sure if I have understood your question correctly. Do you mean to say that you are unable to download the submission PDF file? Do you get the IP banned message when you try to download submission PDF file?

    I am reporting it to our backend team. We will get back to you as soon as we have any update form them. I will suggest you to please let us know your IP address from where you are not able to download the submission PDF.

    We will wait for your response.

  • Profile Image
    fotobelevenis
    Answered on February 27, 2018 at 10:43 AM
    Hi There,
    Yes, I get the banned message☺
    Our IP: Uw IP-Adres: 37.153.202.51
    Looking forward,
    Jasper
    Ga je mee beleven?
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    Beantwoorden - Aan:
    Datum: dinsdag 27 februari 2018 15:11
    Aan:
    Onderwerp: Re: Again Fishing attempt
    A new response has been received:
    [JOTFORM]
    Answered by ashwin_d
    I am not sure if I have understood your question correctly. Do you mean to say that you are unable to download the submission PDF file? Do you get the IP banned message when you try to download submission PDF file?
    I am reporting it to our backend team. We will get back to you as soon as we have any update form them. I will suggest you to please let us know your IP address from where you are not able to download the submission PDF.
    We will wait for your response.
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  • Profile Image
    BJoanna
    Answered on February 27, 2018 at 12:07 PM

    My colleague already reported this issue to our developers. We will update you via this thread once this issue is resolved. 

    I also whitelisted your IP address. You can try to download the PDF report again to see if that resolved the issue.

  • Profile Image
    Mike
    Answered on February 27, 2018 at 04:34 PM

    The issue should be fixed. Please kindly try to download the PDF again.

    If you notice the issue again, please let us know so we will be able to help.