Headers and texts don't show when viewing submissions

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    Asked on February 27, 2018 at 08:46 AM


    Why don't headers and texts show when viewing submissions received by email ( main email and PDFs)?

    I need to add texts that can be seen on submissions

    Could you please support, thanks !

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    Answered on February 27, 2018 at 09:53 AM

    Please refer to the guide below that can help you with including headers and text in the PDF file.


    If you want to include the headers and text in the email, it is required to edit the email notifications/auto responders from the form settings to add the required text.

    Hope this information helps!

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    Answered on February 28, 2018 at 12:59 AM

    I have tried this, the problem is, I have added sections collapse to the form, so I can show specific headers and text( specific Sections) depending on conditions.

    When I click "Show Headers and Footers" it shows all text and headers not paying attention to the sections I have created.

    Is there a way to only show headers and texts of a specific condition?

    It is really important and would save me a lot of time


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    Answered on February 28, 2018 at 07:18 AM

    Unfortunately, it is not possible to show and hide the headers and texts in the submission PDFs based on certain conditions.

    What you can do, is create multiple Email Notification templates and edit their content. Then, you send the appropriate Email based on conditions.

    Help Article: How to Send Email Based on User's Answer