We are not receiving submisison emails from form.

  • Profile Image
    ivanina
    Asked on February 27, 2018 at 09:28 AM

    We missed some registrations. We understand that someone has registered only when a payment or email request has been made. Neither he nor we receive a notification. Other people, however, can register. Is this a server problem?


    I am not sure if I upgrade to paid version the problem will resolve.


    Thanks for your time

  • Profile Image
    ashwin_d
    Answered on February 27, 2018 at 11:15 AM

    I'm sorry for the trouble caused to you. 

    I did test your form and did not find any issue with that. I was able to submit form without any problem. Please check the screenshot below:

    1519747359formSubs1.gif

    Do you mean to say that you are not receiving submission emails after the form is submitted? I did check our email logs and found that the submission emails are being sent successfully. Please check the logs below:

    [2018-02-27 10:57:27] Submission #3955562463111228652 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL 

    [2018-02-27 10:56:03] Submission #3955561623119918206 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL 

    [2018-02-27 07:46:49] Submission #3955448088571841548 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL 

    [2018-02-27 05:34:31] Submission #3955368674525506928 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL 

    Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there. It seems you are using SMTP setting to send submission emails. If the issue persists, I would suggest you to set "Sender Email" as noreply@jotform.com and see if that solves your problem. Please check the screenshot below;

    1519748097noreply.gif




  • Profile Image
    ivanina
    Answered on February 27, 2018 at 11:43 AM
    Hello!
    I did received 2 submissions/2 emails.
    But as I can see you've made 4.
    Am I right?
    Иванина Манчева
    Куфар
    Economix
    m 359 887317899
    skype ivaninamancheva
    2018-02-27 18:15 GMT+02:00 JotForm :
    ...
  • Profile Image
    ivanina
    Answered on February 27, 2018 at 11:43 AM
    Two submission and only 2 visits from you in the form analytics
    See attached
    May I see all logs from the last 7 days
    Иванина Манчева
    Куфар
    Economix
    m 359 887317899
    skype ivaninamancheva
    2018-02-27 18:24 GMT+02:00 Иванина Манчева :
    ...
  • Profile Image
    Mike_G
    Answered on February 27, 2018 at 01:08 PM

    My colleague only submitted your form twice.

    But as you have requested, here are the mail logs of your form's recipient email address from the last 7 days.

    [2018-02-27 11:15:18] SENT to iva.mancheva@gmail.com from noreply@jotform.com, via SENDMAIL

    [2018-02-27 10:57:27] Submission #3955562463111228652 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-27 10:56:03] Submission #3955561623119918206 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-27 07:46:49] Submission #3955448088571841548 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-27 05:34:31] Submission #3955368674525506928 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-27 05:31:19] Submission #3955366784527260437 Form #80184168261355 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-26 07:56:46] Submission #3954590052848140458 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-23 12:09:37] Submission #3951069726983260607 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-23 11:29:07] Submission #3951069726983260607 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-23 10:08:35] Submission #3951111122011434189 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-23 01:48:47] Submission #3951777254419663714 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-22 08:00:55] Submission #3951111122011434189 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-22 07:18:34] Submission #3951111122011434189 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-22 06:09:33] Submission #3951069726983260607 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-21 05:04:04] Submission #3950166421526962798 Form #80184168261355 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-21 03:25:23] Submission #3950107225504491444 Form #80184168261355 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-20 08:39:38] Submission #3949431774213953657 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-20 07:33:31] Submission #3949392102251549224 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-20 05:56:11] Submission #3949251838696940505 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-20 05:55:05] Submission #3949251838696940505 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-20 03:39:44] Submission #3949251838696940505 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-20 03:31:54] Submission #3949247138317175933 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-19 09:12:29] Submission #3948587484529733825 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-19 04:38:59] Notification Test SENT to iva.mancheva@gmail.com from noreply@jotform.com, via SENDMAIL

    [2018-02-19 04:11:17] Submission #3948406760123527686 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-19 04:09:07] Submission #3948405460812960215 Form #80184168261355 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    [2018-02-19 02:49:04] Submission #3948357434522717323 Form #80424403522344 SENT to iva.mancheva@gmail.com from office@economix.bg, via SENDMAIL

    To view the email history of your account on your end, please go to the History page of your account — https://www.jotform.com/myaccount/history

    How-to-view-all-your-form-Email-History

    You may also find this guide helpful — Why-Am-I-Not-Receiving-Email-Notifications