Problems with Forms

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    cnavarro
    Asked on October 18, 2012 at 10:35 AM

    Hi. I am using your free service in order to evaluate it to upgrade to pay service because we plan to use several forms in our websites. I have experienced a lot of problems like no forms update in the website (I make a change in the form in Jotform editor but the form is not updated in the website) and now I have several problems with many forms beacuse it don't display the for but a lot of java scripy errors. Please, could you tell me what is happnd. I need to decide if we continue with your service or change to other more stable service.

    Thanks,

    Carlos Navarro

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    pinoytech
    Answered on October 18, 2012 at 11:23 AM

    Hi,

    Sorry for the inconvenience that may have caused. The java scrip error is already fixed and about form update. I would suggest you to change your form url from http://form to http://www.

    So for example, your form code is:

    <script type="text/javascript" src="http://form.jotform.com/jsform/xxxxxxxxxxxxx"></script>

    it should be,

    <script type="text/javascript" src="http://www.jotform.com/jsform/xxxxxxxxxxxxxx"></script>

    Thank you!