What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with Forms

    Asked by cnavarro on October 18, 2012 at 10:35 AM

    Hi. I am using your free service in order to evaluate it to upgrade to pay service because we plan to use several forms in our websites. I have experienced a lot of problems like no forms update in the website (I make a change in the form in Jotform editor but the form is not updated in the website) and now I have several problems with many forms beacuse it don't display the for but a lot of java scripy errors. Please, could you tell me what is happnd. I need to decide if we continue with your service or change to other more stable service.


    Carlos Navarro

    Page URL:

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    Answered by pinoytech on October 18, 2012 at 11:23 AM


    Sorry for the inconvenience that may have caused. The java scrip error is already fixed and about form update. I would suggest you to change your form url from http://form to http://www.

    So for example, your form code is:

    <script type="text/javascript" src="http://form.jotform.com/jsform/xxxxxxxxxxxxx"></script>

    it should be,

    <script type="text/javascript" src="http://www.jotform.com/jsform/xxxxxxxxxxxxxx"></script>

    Thank you!