What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error form when direct link "../../js/builder/build_source.js:1380: TypeError: Object"

    Asked by simonsayz on October 18, 2012 at 10:36 AM

    When going to link provided for form, error "../../js/builder/build_source.js:1380: TypeError: Object" I used the direct link: http://form.jotform.ca/form/22913627610248

    Page URL:
    http://form.jotform.ca/form/22913627610248

    Screenshot
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    Answered by pinoytech on October 18, 2012 at 11:07 AM

    Our apologies for the inconvenience that may have caused. The bug is now fixed.

    Thanks.

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    Answered by simonsayz on October 18, 2012 at 12:00 PM

    The bug is still there for me. I tried with firefox instead of chrome but its the same. Just check the page url below.

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    JotForm Support

    Answered by Rodjit on October 18, 2012 at 12:02 PM

    Hi Simon,

    Have you tried clearing your page cache? If no, please do.

    I can see your website without error now:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/9963_36_003.png

    Thanks

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    Answered by simonsayz on October 18, 2012 at 12:47 PM

    I also tried with another computer but the same error occurred.

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    Answered by pinoytech on October 18, 2012 at 12:59 PM

    Hi,

    I've check your form using the latest version of Firefox and I wasn't able to reproduce the said issue. Kindly delete your browser cache and cookies first to see the changes. You can use this guide: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Your form's screenshot:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/1929_firefox.png

    Thanks.

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    Answered by simonsayz on October 19, 2012 at 07:43 PM

    Everything work now. Thank you very much for your help. You are awesome guys!