Is JotForms Down?

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    homerentalservices
    Asked on October 18, 2012 at 10:38 AM

    When I try to view the JotForms on my website, or even preview them in JotForm directly, I am getting a strange JavaScript error.  Is JotForm down?

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    cstonemedia
    Answered on October 18, 2012 at 10:42 AM

    I am getting the same error, but only for the forms that I have to put back into the website because the code disappeared.

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    guest_22913930521044
    Answered on October 18, 2012 at 10:42 AM

    I'm having the same problem! http://www.jotformeu.com/form/22074572076352

    The status updates say disruption on the 18 october

    http://stats.pingdom.com/p9yo4pogtt5d/416987

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    julianavlq
    Answered on October 18, 2012 at 10:45 AM

    Também estou tendo o mesmo problema!

    ../../js/builder/build_source.js:1380: TypeError: Object ,[object Object],[object Object],,[object Object],[object Object],[object Object],[object Object],[object Object],,[object Object],[object Object],[object Object],[object Object] has no method 'each' formQuestions.each(function(question) { ^ TypeError: Object ,[object Object],[object Object],,[object Object],[object Object],[object Object],[object Object],[object Object],,[object Object],[object Object],[object Object],[object Object] has no method 'each' at Object.createHTMLCode (../../js/builder/build_source.js:1380:27) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:820:27) at Object.getCode (../../js/builder/build_source.js:650:36) at v8_build_source.js:61:30

    Me ajundem por favor!!!

     

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    homerentalservices
    Answered on October 18, 2012 at 10:46 AM

    This isn't just on the website, it is also happening when logged into JotForms and clicking the "Preview" button.  The screen that comes up has the same error, so this is an internal problem with JotForm.  HELP!

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    abajan
    Answered on October 18, 2012 at 10:48 AM

    Our apologies for the inconvenience. I've sent an urgent ticket about this matter to our developers. Hopefully we get it sorted out shortly.

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    homerentalservices
    Answered on October 18, 2012 at 10:58 AM

    Thank you abajan... they obviously figured it out because forms are working again.  Must have pushed a code update without testing it before going to production.  Thanks for getting on this so quickly... I can tell by your support forums that this affected a bunch of your users.  Thanks again.

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    eee
    Answered on October 18, 2012 at 11:00 AM

    Hi,

    Problem has been solved,

    Kindest Regards,

    Ertugrul.

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    aytekin
    Answered on October 18, 2012 at 11:01 AM

    This bug is now fixed. A release we made about an hour ago caused this. Thanks for letting us know quickly. 

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    homerentalservices
    Answered on October 18, 2012 at 11:07 AM

    Wow.  Impressed that you jumped in Aytekin.  Appreciate you guys and your service.  I expect errors like these to happen from time to time and then your hair is on fire as you fix.  We use JotForms for 3 of our clients and plan to use it a lot more... just learned about you a couple of months ago.  Thanks again to you and your team for getting right on this and updating all of the support forum posts with the status that the bug has been fixed.  Frustrating, for sure, but great customer support and just glad you got it fixed.