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buildit_octAsked on February 27, 2018 at 12:41 PM
Hi,
You disabled our forms but we already but we already upgraded to Bronze last Jan 18, 2018. I emailed you about the 'out of form views' notification email that I am receiving but you did not reply or made action. This is frustrating.
Payment details:Invoice # 8778877815JOTFORM INCJotform Subscription @ USD 114 (Annual)Thanks,Alex de Leon+639287774466buildit@oneclicktech.ph-----------
Dear Alex De Leon,
You have currently reached the limits of your account. Your forms are disabled now.
Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
https://www.jotform.com/upgrade?username=buildit_oct
Thanks for using JotForm,
JotForm Team
http://www.jotform.com/ -
Kiran Support Team LeadReplied on February 27, 2018 at 1:54 PM
I have checked our records and I was not able to find any upgrade information for your account. Do you have any other account that might have upgraded with Bronze yearly plan? Also, please provide us with the email address that you received the transaction details along with the transaction id so that we would be able to locate the charge or account upgraded.
We will wait for your response. Thank you!
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buildit_octReplied on February 27, 2018 at 2:25 PM
Hi Kiran,
Thank you for the quick response.
I just found out that I upgraded it using the account potcor_admin with email matthew.poako@gmail.com.
Is it possible to transfer the subscription to buildit_oct since my developer designed the forms on this account?
Thanks,
Alex de Leon
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Kiran Support Team LeadReplied on February 27, 2018 at 2:45 PM
Unfortunately, it is not possible to transfer the subscription to another account since it is paid using Stripe, one of our payment processors. However, we can transfer the forms from buildit_oct to the other account potcor_admin. Let us know if that works for you so that we can proceed further in moving the forms.
We will wait for your response. Thank you!
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buildit_octReplied on February 27, 2018 at 3:12 PM
Yes! Please transfer all the forms from buildit_oct to potcor_admin.
I appreciate the help. Cheers!
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Welvin Support Team LeadReplied on February 27, 2018 at 4:04 PM
As requested, I moved the forms from buildit_oct to potcor_admin account. Please check.
Also, please note that if you are using a Custom URL for the forms, you will need to update them to use the potcor_admin account.
https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form
Custom Form URLs with the buildit_oct will no longer work.
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buildit_octReplied on February 28, 2018 at 1:33 PM
Thank you so much Welvin and Kiran!