You disabled our forms but we already upgraded our account to Bronze

  • Profile Image
    buildit_oct
    Asked on February 27, 2018 at 12:41 PM

    Hi,

    You disabled our forms but we already but we already upgraded to Bronze last Jan 18, 2018. I emailed you about the 'out of form views' notification email that I am receiving but you did not reply or made action. This is frustrating.

    Payment details:
    Invoice # 8778877815 
    JOTFORM INC
    Jotform Subscription @ USD 114 (Annual)
     
    Thanks,
    Alex de Leon
    +639287774466
    buildit@oneclicktech.ph

    -----------

    Dear Alex De Leon, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=buildit_oct 

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

  • Profile Image
    Kiran
    Answered on February 27, 2018 at 01:54 PM

    I have checked our records and I was not able to find any upgrade information for your account. Do you have any other account that might have upgraded with Bronze yearly plan? Also, please provide us with the email address that you received the transaction details along with the transaction id so that we would be able to locate the charge or account upgraded.

    We will wait for your response. Thank you!

  • Profile Image
    buildit_oct
    Answered on February 27, 2018 at 02:25 PM

    Hi Kiran,

    Thank you for the quick response.

    I just found out that I upgraded it using the account potcor_admin with email matthew.poako@gmail.com.

    Is it possible to transfer the subscription to buildit_oct since my developer designed the forms on this account?

    Thanks,

    Alex de Leon

  • Profile Image
    Kiran
    Answered on February 27, 2018 at 02:45 PM

    Unfortunately, it is not possible to transfer the subscription to another account since it is paid using Stripe, one of our payment processors. However, we can transfer the forms from buildit_oct to the other account potcor_admin. Let us know if that works for you so that we can proceed further in moving the forms.

    We will wait for your response. Thank you!

  • Profile Image
    buildit_oct
    Answered on February 27, 2018 at 03:12 PM

    Yes! Please transfer all the forms from buildit_oct to potcor_admin.

    I appreciate the help. Cheers!

  • Profile Image
    Welvin
    Answered on February 27, 2018 at 04:04 PM

    As requested, I moved the forms from buildit_oct to potcor_admin account. Please check.

    Also, please note that if you are using a Custom URL for the forms, you will need to update them to use the potcor_admin account. 

    https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form 

    Custom Form URLs with the buildit_oct will no longer work. 

  • Profile Image
    buildit_oct
    Answered on February 28, 2018 at 01:33 PM

    Thank you so much Welvin and Kiran!