You disabled our forms but we already upgraded our account to Bronze

Hi,

You disabled our forms but we already but we already upgraded to Bronze last Jan 18, 2018. I emailed you about the 'out of form views' notification email that I am receiving but you did not reply or made action. This is frustrating.

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Dear Alex De Leon, 

You have currently reached the limits of your account. Your forms are disabled now. 

Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
https://www.jotform.com/upgrade?username=buildit_oct 

Thanks for using JotForm, 

JotForm Team
http://www.jotform.com/

I have checked our records and I was not able to find any upgrade information for your account. Do you have any other account that might have upgraded with Bronze yearly plan? Also, please provide us with the email address that you received the transaction details along with the transaction id so that we would be able to locate the charge or account upgraded.

We will wait for your response. Thank you!

Hi Kiran,

Thank you for the quick response.

I just found out that I upgraded it using the account potcor_admin with email matthew.poako@gmail.com.

Is it possible to transfer the subscription to buildit_oct since my developer designed the forms on this account?

Thanks,

Alex de Leon

Unfortunately, it is not possible to transfer the subscription to another account since it is paid using Stripe, one of our payment processors. However, we can transfer the forms from buildit_oct to the other account potcor_admin. Let us know if that works for you so that we can proceed further in moving the forms.

We will wait for your response. Thank you!

Yes! Please transfer all the forms from buildit_oct to potcor_admin.

I appreciate the help. Cheers!

As requested, I moved the forms from buildit_oct to potcor_admin account. Please check.

Also, please note that if you are using a Custom URL for the forms, you will need to update them to use the potcor_admin account. 

https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form 

Custom Form URLs with the buildit_oct will no longer work. 

Thank you so much Welvin and Kiran!