Card format not displaying custom theme

  • Profile Image
    STEPllc
    Asked on February 27, 2018 at 01:32 PM

    Hello, 

    I am using the new one question per page card format on a form, and my custom background and colors are not displaying when I publish the form. The background and colors show properly when I am editing the form but as soon as I hit preview or publish, the background is gone, and the color reverts to the blue and green option that is predefined by JotForm. What am I doing wrong?


    Thanks! 

  • Profile Image
    Jed_C
    Answered on February 27, 2018 at 02:26 PM

    Just tried viewing your form and I was able to view your selected theme. Please confirm if the theme shown in my sample image below is the one you are currently using?

    I'm also seeing the same background and color when viewing your form directly.

    Sample screenshot: 

    1519759419preview mode.png

    Looking forward for your response. 

  • Profile Image
    STEPllc
    Answered on February 27, 2018 at 02:29 PM

    Hi Jed, 

    Thanks for your response. What you're seeing is correct, however it is still showing like this for me: 

    1519759785Screenshot_4.png

  • Profile Image
    Jed_C
    Answered on February 27, 2018 at 02:34 PM

    I have now cleared your form's cache, please try clearing your browser's cache and logout then log back in.

    Please also try logging in to your Jotform account using other browsers and see if that allows you to view the newly applied theme.

    Let me know how it goes.