Email to confirm form submission is not working

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    jhanning
    Asked on February 27, 2018 at 02:29 PM

    I set up a form with an iframe on our site at www.BoarsHeadResort.com/request but when I test it, I'm rarely receiving an email stating that the form has been submitted. 

    I have it set up that if someone fills out the form and hits submit, I should receive an email to my jhanning@boarsheadresort.com address. I've tested 6 or 7 times and have only received emails for about half. 

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    Jed_C
    Answered on February 27, 2018 at 03:30 PM

    I checked your mail logs and it shows that email was sent successfully. Please try the suggestions in our guide here https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues and see if that helps.

    Mail Logs

    [2018-02-27 14:25:28] Submission #3955687288426271757 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-27 14:15:33] Submission #3955681328426529213 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-27 14:11:53] Submission #3955679128423936347 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-27 12:25:37] Submission #3955615368421744503 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-27 12:13:57] Submission #3955608378428976503 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-27 09:32:06] SENT to jhanning@boarsheadresort.com from support@jotform.com, via SENDMAIL [2018-02-26 17:00:17] Submission #3954916178423674947 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-26 16:54:41] Submission #3954912818426832757 Form #80566022487156 SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL [2018-02-26 16:33:27] SENT to jhanning@boarsheadresort.com from support@jotform.com, via SENDMAIL [2018-02-26 16:17:22] SENT to jhanning@boarsheadresort.com from noreply@jotform.com, via SENDMAIL

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