- FannyAsked on February 27, 2018 at 05:06 PM
I only need $19/month plan.
Please refund the difference.
- JotForm SupportWelvinAnswered on February 27, 2018 at 06:47 PM
I'm sorry, but we cannot switch subscription and only get the difference for Paypal payments.
I have requested the refund to our billing team. The refund will be processed within 1 to 2 weeks from now. You should get a notification from Paypal once the refund is made. We will also do our best to notify you here.
Please go ahead and upgrade the account to the Bronze Plan. We recommend paying by credit/debit card for easy cancelation/refund/upgrade/downgrade.