My form isn't submitting to my email address

  • Profile Image
    Cindy Koeppel
    Asked on February 27, 2018 at 05:24 PM

    I created a new form and when you go to face book to complete it, the form takes forever to process. I never receive any email notification whatsoever. There  was one in my inbox from yesterday but the language was something I don't understand.


    Can you take a look?

    https://form.jotform.com/80567244684162


    Cindy

  • Profile Image
    Kevin_G
    Answered on February 27, 2018 at 07:13 PM

    I have checked your form's direct link and it seems to be working as expected, the problem may be related to the embed method used, ma we get the page where it has been embedded on? 

    We will check it on our end and find why it gets stuck. 


  • Profile Image
    Richie_P
    Answered on February 28, 2018 at 01:17 PM

    I checked your form and the Email notification is setup already.

    Checked your mail logs, and found the email notification was successfully sent on the 26.

    Tested your cloned form ,submitted a sample form and I was able to receive the email notification.

    Opened the encrypted form and I can't seem to replicate the issue of the notification sending the Lorem Ipsum.

    Let us know if the issue still remains.



  • Profile Image
    ckoeppel1
    Answered on February 28, 2018 at 01:35 PM

    I did the test email send. I received the test notification just fine. However, when I go to my Facebook page and complete the form, when you click "I Want Cookies"  it takes forever to send and I never receive the email notification nor does it show as a submission in my inbox on your site.

  • Profile Image
    ckoeppel1
    Answered on February 28, 2018 at 01:51 PM

    This is what the form looks like when trying to submit.

    1519843855screenshot1.jpg


  • Profile Image
    Kevin_G
    Answered on February 28, 2018 at 02:08 PM

    Yes, that happens since the encryption is enabled, the encryption works right before the submission is done, I have just tested your form from my end, I was able to send the form without any problem, please see  this screen-cast: 

    15198442251.gif

    May you please temporary disable the encryption feature and see if that helps? 

    15198448801.png

    Also, please note that email notifications should be sent, but email autoresponders cannot be sent while the encryption feature is enabled. 

    Let us know how it goes. 

  • Profile Image
    ckoeppel1
    Answered on February 28, 2018 at 02:14 PM

    How can I remove the encryption feature?

  • Profile Image
    Kevin_G
    Answered on February 28, 2018 at 02:31 PM

    Please check the second image on my reply above, while editing the form on the builder go to the settings tab, form settings section and click on the show more button, scroll a bit down until the "Encrypt Form Data" option where you need to select "No":

    15198448801.png


  • Profile Image
    Richie_P
    Answered on February 28, 2018 at 03:21 PM

    To allow more than one submission from a single user, make sure to disable the Unique Submissions and Unique Questions by selecting No Check.

    Go to your SETTINGS > FORM SETTINGS > SHOW MORE OPTIONS

    Then select No Check.

    Kindly re-embed your form and let us know if the issue still persists.

  • Profile Image
    ckoeppel1
    Answered on February 28, 2018 at 04:00 PM

    One final question. When someone submits the form it automatically takes them to PayPal with the option of logging into their account or using a debit or credit card which I love. However when I test it the PayPal form has "sweetrubyscookies@comcast.net entered automatically in the login field. Can that be excluded?

  • Profile Image
    Richie_P
    Answered on February 28, 2018 at 04:14 PM

    Your email address won't be entered automatically in the login field when your users submit your form. It's just the default view you have because you are using PayPal on your computer and it is trying to login after you test submit your form.

    Hope you find this information useful

    Please let us know if we can be of further assistance.