- guest_22914664211045Asked on October 18, 2012 at 11:36 AM
Hello support team, I try to acces in several momments to my account i can´t do it, i ready try to send the steps for a new pasword but i did`t receive the email, please can you check my account user: firstname.lastname@example.org
- pinoytechAnswered on October 18, 2012 at 12:05 PM
Your account is using this username "cipreseshotel".
If you need further assistance, feel free to contact us at anytime.
- guest_22915215982053Answered on October 18, 2012 at 12:52 PM
THX..Now i did it, why is not possible to access, from the mail acount, only with the username?
- JotForm SupportabajanAnswered on October 18, 2012 at 01:10 PM
Glad to hear things have been resolved. Have you checked the spam/junk mail folder to see if the password reset was sent there instead of your inbox?