Take a photo widget is not working

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    keith583
    Asked on February 27, 2018 at 06:17 PM

    All of a sudden the take photo widget on our form is no longer working. it is not activating the camera. it even used to activate the camera when i was editing, and it does not do that now either. I have searched the forum and it seems to be a problem for a lot of folks, but you guys keep acting like we are the ones having the problem. This many people can not be having the same issue with the same widget at the same time. The widget is not working, its that simple. are you working on fixing it and when will that be done. you have spent an enormous amount of time rebuilding your own website, creating a new CARD product and everything else, yet this and several other questions i have posed in the past still remain unanswered. I need to take photos of my customers to show they are the ones purchasing the automobile. A screen shot of how it presents itself is attached.

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    John_Benson
    Answered on February 27, 2018 at 08:35 PM

    Sorry for the inconvenience.

    I tried opening your form using Google Chrome and I was able to replicate the issue.

    1519781621take_photowidget2.png

    When I opened the form using a different internet browser to further investigate it, the Take Photo widget is working properly. Here's a screenshot:

    1519781632take_photowidget.png

    I will forward this to our developers so they can investigate it. We will let you know on this thread once we have any updates.

    Thank you.

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    keith583
    Answered on March 05, 2018 at 11:20 AM

    any updates on this? 

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    John_Benson
    Answered on March 05, 2018 at 12:34 PM

    Sorry for the inconvenience.

    Unfortunately, we do not have any updates on this issue. We will do our best to contact you again on this thread once we have an update.

    Thank you.

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    widgets
    Answered on April 04, 2018 at 06:43 AM

    Hi the issue has been fixed. Please try it again and let us know if the problem persist. We apologize for any inconvenience.

    Regards,
    Widget Team