Form freezes when trying to submit

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    Asked on February 28, 2018 at 02:15 AM

    I have had several reports of people trying to submit and having the system freeze up on them when they get all the way to the end. There is no payment system involved.

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    Answered on February 28, 2018 at 08:25 AM

    I have cloned and tested your form but I was not able to replicate this issue. 

    However, some browser console screenshots will be helpful to understand the issue more clearly.

    -> Next time, when the issue encounters again, could you please ask your form submitters who have faced with the issue, to send some screenshots of the browser console if they see any errors on the console.

    These links might be helpful for the form submitters who have face this issue to report the errors:

    How to get a console report from most common browsers?

    -> Could you please ask your form submitters which browser they used when the issue has occurred?

    We will wait for your response.

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    Answered on February 28, 2018 at 11:01 AM

    I'm not sure if you responded to my colleague's reply if you did, please reply again since we didn't receive it.

    Thank you!