- LAsked on February 28, 2018 at 03:11 AM
What is going on here?
i get a message from jotform telling me that I have exceeded my free account BUT I have a bronze account anyway
I cant login, my account has been suspended why
My requests for help are being ignored why
I have several forms we use and we a UK registered business
- JotForm SupportRichie_PAnswered on February 28, 2018 at 09:59 AM
We are sorry for the inconvenience this may have caused.
I checked your account, and it seems you are downgraded to free account, because of your FORM id:80534051884356 .Offering Cryptocurrency exchange. Under gramgold.net.
Your payment details also did not match with what's in your account and you are not using the official domain in your account.
These are all the reasons why your account was suspended and downgraded to free account.
Please let us know if we can be of further assistance.